Terms of Service

Effective date: July 1, 2026 Last updated: August 30, 2026

These Terms of Service ("Terms") are a binding agreement between M/S Hoppflow, a partnership firm registered under the Partnership Act 1932 with the Registrar of Firms, Lahore (registration no. 0915 of 2026-27), whose registered office is at Vogue Towers, 15 MM Alam Road, Block C2, Gulberg III, Lahore, Punjab, Pakistan ("Hoppflow", "we", "us"), and you, and, if you use the Services on behalf of an organization, that organization ("Customer", "you"). By creating an account, clicking "I agree", or using the Services, you accept these Terms. If you do not agree, do not use the Services.

If you accept these Terms on behalf of an organization, you represent that you are authorized to bind that organization.

1. The Services

Hoppflow is a workspace-first, agentic operating system that helps teams plan, research, run meetings, manage tasks, connect third-party tools, and apply AI to their work. We may update, improve, or change the Services over time.

2. Eligibility and accounts

• You must be at least 18 years old and able to form a binding contract.
• You are responsible for your account, for keeping your credentials secure, and for all activity under your account.
• Workspace owners and administrators are responsible for managing their members, roles, and access, and for the content in their Workspace.
• You must provide accurate information and keep it current.

3. Customer Data and ownership

• You own your Customer Data. As between you and Hoppflow, you retain all rights to the content you create, upload, or connect into your Workspace ("Customer Data").
• License to us. You grant Hoppflow a worldwide, non-exclusive license to host, process, transmit, display, and create derived data (such as embeddings and summaries) from Customer Data solely to provide, secure, and support the Services for you, and as otherwise permitted in the Privacy Policy and DPA. We do not sell your Customer Data and do not use it to train third-party foundation models.
• Your responsibilities. You represent that you have the rights and any necessary consents to provide and connect the Customer Data, and that your use complies with applicable law and any third-party terms (for example the terms of the tools you connect).

4. Third-party integrations

The Services let you connect third-party services (for example Google, Microsoft, Slack, Notion, or GitHub). Your use of those services is governed by their own terms and privacy policies. You are responsible for your accounts and data on those services and for the scopes you grant. We are not responsible for third-party services, and they may change or stop providing access at any time.

5. Artificial intelligence features

• The Services use AI to generate drafts, summaries, research, suggestions, and other outputs.
• AI output may be inaccurate, incomplete, or unsuitable. You are responsible for reviewing and verifying AI output before relying on or acting on it. AI output is not professional advice (legal, financial, medical, tax, or otherwise).
• Actions that send or take consequential external steps are gated behind your approval; you are responsible for approving and for the actions you authorize.
• You must not use AI features in ways that are illegal, infringing, deceptive, or prohibited by our AI providers' use policies.

6. Acceptable use

You agree not to, and not to permit anyone to:

• use the Services in violation of any law or third-party right (including privacy, IP, and contract);
• upload or process content you do not have the right to use, or that is unlawful, infringing, defamatory, or harmful;
• attempt to access another customer's Workspace or data, or breach tenant isolation;
• probe, scan, or test the vulnerability of the Services, or breach security or authentication;
• reverse engineer, decompile, or attempt to extract source code, except as permitted by law;
• use the Services to build a competing product, or to scrape or resell the Services;
• send spam, malware, or engage in phishing or fraud;
• overload, disrupt, or interfere with the Services or circumvent usage limits;
• use the AI features to generate content that is unlawful, harmful, or that violates an AI provider's policies.

We may investigate and take action, including suspension or termination, for violations.

7. Subscriptions, fees, and billing

• Plans and fees. Paid plans and their prices are described at checkout or in an order. Fees are charged in advance on a recurring basis (for example monthly or annually) unless stated otherwise.
• Renewals. Subscriptions automatically renew for the same term unless cancelled before the end of the current term. You can cancel from your billing settings; cancellation takes effect at the end of the current billing period.
• Seller of record. Paddle.com Market Ltd is the merchant and seller of record for purchases of paid plans. Paddle handles the payment, the invoice, and any sales tax or VAT, and its own terms and privacy notice apply to that transaction. Your use of the Services is still governed by these Terms.
• Taxes. Prices are shown exclusive of sales tax or VAT unless stated otherwise. Paddle calculates any tax due in your location and shows it before you pay.
• 7-day money-back guarantee. You may request a full refund of the first paid charge on a workspace within 7 days of that charge, for any reason. Ask from your billing settings, or email support@hoppflow.com. We refund it in full, your subscription is cancelled immediately, and access to the workspace ends when the refund is issued. The guarantee applies once per workspace, to the first charge only.
• Other refunds. Beyond that guarantee, and except where the law requires otherwise, fees are non-refundable. Renewals, added seats and run packs are not covered by it. Enterprise agreements are governed by their own contract. Full detail is in our Refund Policy.
• Upgrades and downgrades. An upgrade takes effect immediately and the prorated difference is charged then. A downgrade takes effect at the end of the period you have already paid for.
• Run packs. Run packs are one-time purchases of extra usage. Purchased usage is valid for 12 months, is drawn on only after your plan's monthly allowance, and is not refundable if unused.
• Auto-refill. Automatic purchase of run packs is off unless you switch it on, and it can never spend more in a calendar month than the limit you set.
• Changes to fees. We may change fees on notice; changes apply to the next renewal term.
• Non-payment. We may suspend or downgrade the Services for overdue amounts.

8. Free plans, trials, and beta features

Free or trial plans may have limits and may change or end. Features labeled beta, preview, or experimental are provided "as is", may be changed or withdrawn, and may not be reliable; do not use them for critical purposes.

9. Intellectual property

• Hoppflow and its licensors own the Services, software, and all related IP. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Services per these Terms.
• You may not use our trademarks without permission.
• Feedback. If you give us feedback or suggestions, you grant us a perpetual, royalty-free license to use it without obligation to you.

10. Confidentiality

Each party may access the other's confidential information. The receiving party will protect it and use it only to perform under these Terms, except information that is public, independently developed, or required to be disclosed by law.

11. Privacy

Our handling of personal data is described in the Privacy Policy. For business customers, our processing of Customer Data is governed by the DPA, which is incorporated into these Terms where it applies.

12. Suspension and termination

• You may stop using the Services and close your account at any time.
• We may suspend or terminate access if you breach these Terms, fail to pay, create risk or legal exposure, or if required by law.
• On termination, your right to use the Services ends. We will make Customer Data available for export for a limited period and then delete it as described in the Privacy Policy and DPA, subject to legal retention.
• Sections that by their nature should survive termination will survive (including ownership, disclaimers, limitation of liability, indemnification, and governing law).

13. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT AI OUTPUT WILL BE ACCURATE OR RELIABLE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN DISCLAIMERS, SO SOME MAY NOT APPLY TO YOU.

Forward-looking statements and website content. Descriptions of future or planned features, integrations, plans, pricing, and timelines on the Site or in the Services are current intentions only, are not promises or commitments, and may change or be discontinued at any time. Website content is provided for general information, is not professional advice, and should not be relied on as the sole basis for any decision.

14. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY.
• HOPPFLOW'S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES AND THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO HOPPFLOW IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) USD 100.

THESE LIMITS DO NOT APPLY TO LIABILITY THAT CANNOT BE LIMITED BY LAW.

15. Indemnification

You will defend and indemnify Hoppflow against third-party claims, damages, and costs arising from your Customer Data, your use of the Services, your violation of these Terms, or your violation of law or third-party rights, except to the extent caused by Hoppflow.

16. Governing law and disputes

These Terms are governed by the laws of the Islamic Republic of Pakistan, without regard to conflict of law rules.

Informal resolution first. Before bringing any claim, you agree to contact us at legal@hoppflow.com and attempt in good faith to resolve it for at least 30 days.

Binding individual arbitration. Except as stated below, any dispute arising out of or relating to the Services or these Terms will be resolved by final and binding arbitration on an individual basis, seated in Lahore, Pakistan, under the Arbitration Act 1940, rather than in court. Judgment on the award may be entered in any court of competent jurisdiction.

Class-action and jury-trial waiver. You and Hoppflow agree to bring claims against each other only in an individual capacity, and not as a plaintiff or class member in any class, collective, consolidated, or representative proceeding. You and Hoppflow each waive any right to a jury trial.

Exceptions. Either party may (a) bring an individual claim in small-claims court, and (b) seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

Time limit. To the extent permitted by law, any claim must be brought within one (1) year after it arises, or it is permanently barred.

Severability of this section. If the class-action waiver is held unenforceable as to a particular claim, that claim (and only that claim) will proceed in the courts at Lahore, Pakistan, and the rest of this section will continue to apply.

17. Changes to these Terms

We may update these Terms. For material changes, we will update the "Last updated" date and provide notice where appropriate or required. Continued use after changes take effect means you accept the updated Terms.

18. Miscellaneous

• Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
• Force majeure. Neither party is liable for delays or failures due to events beyond reasonable control.
• Severability. If a provision is unenforceable, the rest remains in effect.
• No waiver. Failure to enforce a provision is not a waiver.
• Entire agreement. These Terms, the Privacy Policy, the DPA (where applicable), and any order form are the entire agreement between the parties on this subject.
• Notices. We may notify you via the Services or your account email. Notices to us go to legal@hoppflow.com.

19. Contact

Hoppflow. Questions about these Terms: legal@hoppflow.com.